windows 11 not active

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windows 11 not active

Anonymous

i got this laptop about 5 months ago for editing videos so after i got it i added ram and ssd...all was working fine....i have not used it in a couple months and when i turned it on the other day it says windows is not active and i have a water mark...i have tried reinstalling windows and it is the same....the troubleshoot message is "something interrupted our troubleshooting. make sure you are connected to the internet, wait a few minutes, and try again. (0x80010105)

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Answer 1

Hello, Joshuacz

Welcome to the Microsoft Community.

Hello, thank you for your feedback here, it seems that you are experiencing a situation where your computer appears to require you to activate it.

In order to help you better, can I ask you the source of your computer or if you can find out the activation code for your current computer or is it the oem activation code that comes with it.

You can first refer to the following steps to share some information so that I can help you better:

(1) Activation Troubleshooting:

Using the Windows Activation troubleshooter - Microsoft Support

(2) Reactivate Windows 11 after replacing the hardware:
Reactivating Windows after a hardware change - Microsoft Support

(3) Activate Windows 11:

Activate Windows - Microsoft Support

If the above doesn't work either, please open cmd as administrator, type slmgr /xpr to take a screenshot, and

Open cmd again, type slmgr /dlv, also take a screenshot, and then share it here, I'll do some checking for specific information.

Best regards

Bobhe | Microsoft Community Support Specialist

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