Cannot open pictures

Question

Try to open pictures on my HP laptop running Windows 10 and they will not open. The only thing it shows in the file is something like: 20230802_150457. And says it cannot not open. What app am I missing to open pictures?

Thanks in advance.

Answer 1

If the issue persists, please try performing an In-place Upgrade. Performing this can repair broken operating system files while your personal files, settings and installed applications will not be removed.

Few things to check on the PC

**Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting

**Disable or uninstall any 3rd party Anti-Virus program to prevent it from interfering with the upgrade

Download the media creation tool(Click Download tool now) and save it to your computer.

https://www.microsoft.com/en-us/software-downlo...

Open the tool and select Upgrade this PC now.

Make sure to select Keep personal files and apps.

It might take some time to install Windows 10. Your computer will restart a few times, make sure you don’t turn off your PC.

Kind regards,

John DeV

Independent Advisor

Answer 2

It worked properly about 2 months ago. But I checked system restore and 7-20-24 is as far back as I can go.

Answer 3

When was the last time it worked properly?

Answer 4

Hello John;

None of them worked. It removed my desktop screensaver and some of my apps. But still will not open photos.

Thanks Randy

Answer 5

Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

When was the last time it worked properly?

Please try the following methods below.

**Update Microsoft Photos app

Open Microsoft Store then click Library

Update Microsoft Photos or click Update all

**Check for updates

Select Start > Settings > Update and Settings. Select Check for updates. Install any available and pending updates and restart your device.

**Please try to run SFC and DISM to check for any system errors and corrupted files.

https://support.microsoft.com/en-us/help/402652...

After that, restart your computer

**Reset Photos app

Press Start then search Photos app

Right click it then select App setting

Click Terminate > Repair > Reset

**Repair all Windows apps via PowerShell

Press Ctrl+Shift+Esc to open Task Manager then click File

Select "Run new task" then type: powershell

Make sure to put a check mark on the "Create this task with administrative privileges" box

Copy and paste the command below one at a time then press Enter. Please ignore the red errors and let the process complete.

Get-AppXPackage *Microsoft.Windows.Photos* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_. InstallLocation)\AppXManifest.xml"}

Restart your computer

Kindly let me know if this helps or if you have any further concerns by clicking the "Reply" button at the end of my response. I will appreciate it.

Kind regards,

John DeV

Independent Advisor