UNEXPECTED_KERNEL_MODE_TRAP BSoD | Windows 11

Question

The bugcheck was: 0x0000007f (0x0000000000000008, 0xfffff801765cde70, 0xffffae8171300f90, 0xfffff80177070784). No idea why this is occuring. Only occurs when trying to load Fortnite. Already clean installled Fortnite and Epic Games Launcher.

Here is the minidump file: MEMORY.DMP

Intel i7 12700K

64GB Corsair Dominator Platinum DDR5

4 Drives (3 SSD, 1 HDD)

EVGA 3070Ti

RM850

Answer 1

Hi Garrison, thank you for patiently waiting, as per checking and analyzing the event logs you have, there are multiple errors in volmgr, this is a Windows Driver framework that is associated with the drivers, which allows communication between hardware and connected device since you cannot use the device, kindly follow the steps below:

Before doing the steps, make sure to remove all peripherals connected to your PC and just retain the Mouse, Keyboard, and Power source.

First, we need to go to Windows recovery mode and try the options there:

Restart the device 3-5 times until I reach Windows recovery mode, wherein you have the option to select Continue, Troubleshoot, or Exit.

Or try to Press and hold the Shift key while continuously pressing F8 while starting the PC

Then on Windows Recovery:

Do system Restore:

Click Troubleshoot> Advanced options> System restore - Follow the prompt and choose the date when it was working fine.

Note: Once you can now login to the PC, kindly follow the steps below:

Method 1. Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

If none will work from the above solution, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

Kindly follow the steps from this link:

https://answers.microsoft.com/en-us/windows/for...

Answer 2

I am now getting KERNEL_MODE_HEAP_CORRUPTION and am unable to use the computer for more han 30 sec from boot

Answer 3

Hello again,

Thank you for the speedy reply, hopefully these files are sufficient:

System Logs

Application Logs

Thanks!

Garrison

Answer 4

Hi Garrison, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my working hours vary & I usually reply between 10:00 pm & 6:00 am EST(UTC -5) Monday to Sunday.

I understand the issue you have, there is nothing to worry I am here to help, can you further check if you have more dump files on the PC? As per checking the Minidump files, it is only displaying general errors, in addition, can you please check the System logs on the PC so that we can further examine what is the root cause of the issue?

To do this kindly follow the steps from this link:

https://www.yourwindowsguide.com/2017/12/how-to...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Then please upload it by following the steps from the link.

Let me know how it goes and I hope that helps.

Bernard