LiveKernel Event Code: 124 error

Question

Please help!

I am not sure what is wrong with my laptop, but my system has been crashing since a month. Windows Reliability Monitor reports the following "hardware" error, and the details are shown below.

Here is a link to the Minidump file, which I will delete soon. https://1drv.ms/u/s!AlSNvnGjScfqgeAF0uS0dkzDQqzI9Q?e=SpDmRr

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 124

Parameter 1: 7

Parameter 2: ffffac0baa0ce020

Parameter 3: 0

Parameter 4: 0

OS version: 10_0_22631

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.22631.2.0.0.256.161

Locale ID: 1033

Answer 1

Hi, thank you for that information, as per checking and analyzing the event logs and DMP file, there are multiple errors in nvlddmkm and WHEA-Logger, which means there is a hardware-related issue on the PC, in addition, the nvlddmkm is your Nvidia graphics card driver, for us to fix the issue kindly follow the steps below:

We need to run a Clean installation of the Nvidia driver, this is different from doing DDU or updating the driver as this will remove all entries and replace them with compatible ones, kindly follow the steps from the link below:

https://nvidia.custhelp.com/app/answers/detail/...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Method 2. Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

Note: If the issue persists, we will run a system repair on the affected device.

Answer 2

Lester BernardReyes,

That seems to have fixed the issue. I am so grateful to you for saving me from a trip to a not sure where, and spend a lot of money.

If the problem still persists, I will reach out here again.

Viswanath

Answer 3

Thanks Bernard,

Here is a link the Event logs

https://1drv.ms/u/s!AlSNvnGjScfqgeAOOdJf8gB8taOmxA?e=nzabqz https://1drv.ms/u/s!AlSNvnGjScfqgeAL8qGzDwEres2CrA?e=nmU7xc

One more minidump file: https://1drv.ms/u/s!AlSNvnGjScfqgeARAePKxSexF1P2ug?e=XxJmMx

Answer 4

Hi Viswanath, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my working hours vary & I usually reply between 10:00 pm & 6:00 am EST(UTC -5) Monday to Sunday.

I understand the issue you have, there is nothing to worry I am here to help, can you further check if you have more dump files on the PC? As per checking the 2 dump files, it is only displaying general errors, in addition, can you please check the System logs on the PC so that we can further examine what is the root cause of the issue?

To do this kindly follow the steps from this link:

https://www.yourwindowsguide.com/2017/12/how-to...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Then please upload it by following the steps from the link.

Let me know how it goes and I hope that helps.

Bernard