Constant BSOD

Question

My Laptop keeps on constantly BSOD or black screen within a few minutes and I've tried multiple solutions and its not working

Device Specs:

Device name LAPTOP-1G3A162S

Processor AMD Ryzen 7 5700U with Radeon Graphics 1.80 GHz

Installed RAM 8.00 GB (7.33 GB usable)

Device ID 252F4E67-4C1E-49EF-83C2-AFF9047A0223

Product ID 00342-21918-97434-AAOEM

System type 64-bit operating system, x64-based processor

Pen and touch Pen support

Windows Specs:

Edition Windows 11 Home

Version 23H2

Installed on ‎6/‎29/‎2024

OS build 22631.4037

Experience Windows Feature Experience Pack 1000.22700.1027.0

Here a link to the memory dump: https://drive.google.com/drive/folders/1_JHYQhtImx3e8tJzKkojxXw15Q5QBV5I?usp=sharing

Answer 1

I did the AMD uninstall and reinstall and the second method and it still crashes

Answer 2

It just happens randomly even if I'm on light use of it

Answer 3

Hi Harvey, thank you for patiently waiting, as per checking and analyzing the event logs you have, there are multiple volmgr and Gameinput service terminated errors on the PC, does it only happen when you play games? or does it happen randomly even on light use?

While waiting, kindly follow the steps below for us to sort out the issue:

We need to run a Clean installation of the AMD driver, this is different from doing DDU or updating the driver as this will remove all entries and replace them with compatible ones, kindly follow the steps from the link below:

Step 1. Completely uninstall the AMD GPU Driver using the steps from this link:

https://www.amd.com/en/resources/support-articl...

Step 2. Reinstall the AMD Graphics driver using the steps from the link below:

Install AMD Radeon and automatically detect the AMD driver:

https://www.amd.com/en/resources/support-articl...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Method 2. Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

Answer 4

Here is the link to the OneDrive

https://1drv.ms/u/c/f040c35e35919e4f/EfIQuAuMx_1DqrL0LWQxEUoBNLF7WKUvEaqfBn7psZMuPg?e=d8pTUY

Answer 5

Hi Harvey, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my working hours vary & I usually reply between 10:00 pm & 6:00 am EST(UTC -5) Monday to Sunday.

I understand the issue you have, there is nothing to worry I am here to help, can you further check if you have more dump files on the PC? as per checking the Minidump file, it is only displaying general errors, in addition, can you please check the System logs on the PC so that we can further examine what is the root cause of the issue?

To do this kindly follow the steps from this link:

https://www.yourwindowsguide.com/2017/12/how-to...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Then please upload it by following the steps from the link.

Let me know how it goes and I hope that helps.

Bernard