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Windows stopped working

Anonymous
2024-08-07T21:26:32+00:00

Hi, I'm having the following problem as the computer will randomly restart, nothing has been changed/ updated before the incidents

After looking in perfmon /rel, it shows

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000139 (0x0000000000000003, 0xfffff6853d8d8b70, 0xfffff6853d8d8ac8, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\080524-16703-01.dmp. Report Id: 0123d1fa-b180-4c78-8936-8ef11b58510c.

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffe08bbbf66028, 0x00000000b2000000, 0x00000000c0010001). A dump was saved in: C:\WINDOWS\Minidump\080724-17093-01.dmp. Report Id: 2a044d48-9780-4d4c-bbb1-d27d366d6a59.

Any idea how to fix the problem/ find the defective part? Here are my 2 latest dump files

080524-16703-01.dmp

080724-17093-01.dmp

Thank you in advance!

Windows for home | Windows 11 | Performance and system failures

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  1. Lester Bernard Reyes 82,025 Reputation points Independent Advisor
    2024-08-08T01:08:39+00:00

    Hi Erich, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

    I understand the issue you have, there is nothing to worry I am here to help, upon analyzing and checking the DMP files, the error you have is GenuineIntel.sys, this is a processor error it is either the processor is getting hardware errors or it is overheating, moreover kindly follow the steps below for us to fix the issue:

    Method 1. Run Intel Diagnostic tool:

    Go to this link: https://www.intel.com/content/www/us/en/downloa...

    Then download and run the tool.

    Suppose there is any failure on the test. In that case, that means there is a hardware issue on your processor, which needs to contact Intel support or a local technician on the next step, which might be a processor replacement or board depending on the diagnosis on the hardware.

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Method 1. Do clean boot:

    A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

    • In the search box on the taskbar, type msconfig and select System Configuration from the results.
    • On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
    • On the Startup tab of System Configuration, select Open Task Manager.
    • Under Startup in Task Manager, for each startup item, select the item and then select Disable.
    • Close Task Manager.
    • On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

    Troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

    Method 2. Run memory diagnostic tool: The memory diagnostic tool is a RAM test to check if there are any RAM issues that cause the processor to malfunction.

    • Press Windows key + R then type in mdsched.exe hit OK then restart the device.

    Note: If the issue persists, I suggest contacting a local technician to physically check the processor or do a re-pasting of thermal paste to optimize the processor.

    Let me know how it goes and I hope that helps.

    Bernard

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