Hi,
Kayece here, An Independent advisor and a user just like you. I will be happy to assist you today.
There is a possibility that it is a system issue or a corrupted file/system. To isolate the problem, can you perform and answer some questions below?
Does this happen after any changes on your PC?
Can you disable your third-party anti-virus app, if any, and see if the problem persists?
Can you check if your windows and driver are updated? There is a possibility that you had this issue due to the system and drivers are not updated.
Start > Settings > Update & Security > Windows Update, and then select Check for updates.
For drivers, please check your PC, Laptop, or BIOS manufacturer to see if your current driver is compatible with your current system.
Have you tried restarting your Windows Explorer? Restarting Windows Explorer helps resolve your issues.
Press Shift+Ctrl+Esc to open the task manager, then scroll down the list to Windows Processes. Find the Windows Explorer, right-click on it, and hit restart.
In the meantime, please try the solutions below. If the first steps do not work, proceed to the next step.
1.) Perform sfc and run the DISM command to check, scan, and restore the health of the system files by following the steps below.
*On powershell (admin), enter each command below:
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow
After all has been processed, Restart your device
2.) Please perform a clean boot.
https://support.microsoft.com/en-us/topic/how-t...
3.) Create a local user or administrator account and see if the issue persists.
https://support.microsoft.com/en-us/windows/cre...
I look forward to your response.
Stay Safe!