Opening Images

Question

I get the error in the screenshot since yesterday.

The error occurs for any image that is saved on my laptop.

How can i fix it?

Also the desktop wallpaper is not loaded anymore and instead of the wallpaper image there is a black image.

Thanks for any help.

Answer 1

Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

Please try the following methods below.

**Update Microsoft Photos app

Open Microsoft Store then click Library

Update Microsoft Photos or click Update all

**Check for updates

Select Start > Settings > Windows Update. Select Check for updates. Install any available and pending updates and restart your device.

**Please try to run SFC and DISM to check for any system errors and corrupted files.

https://support.microsoft.com/en-us/help/402652...

After that, restart your computer

**Reset Photos app

Press Start then search Photos app

Right click it then select App setting

Click Terminate > Repair > Reset

**Repair all Windows apps via PowerShell

Press Ctrl+Shift+Esc to open Task Manager then click File

Select "Run new task" then type: powershell

Make sure to put a check mark on the "Create this task with administrative privileges" box

Copy and paste the command below one at a time then press Enter. Please ignore the red errors and let the process complete.

Get-AppXPackage *Microsoft.Windows.Photos* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_. InstallLocation)\AppXManifest.xml"}

Restart your computer

Kindly let me know if this helps or if you have any further concerns by clicking the "Reply" button at the end of my response. I will appreciate it.

Kind regards,

John DeV

Independent Advisor

Answer 2

I followed the instructions and it works now!

Thanks for your assistance, you are amazing!