Touchscreen Stopped Working

Question

My touchscreen is not working. I have tried most or all of the recommendations from Lenovo with no luck. I don't want to reset the computer and lose everything. Can I try uninstalling the touchscreen driver and then reinstalling it? Thank you.

Answer 1

Thanks for updating me.

I am not sure what steps they provided you, but they probably gave you all the troubleshooting steps before asking you to reset Windows.

Resetting Windows may fix the issue but before that, I would like to uninstall and reinstall the graphics card driver. In rare cases, graphics card drivers could create conflicts with touchscreen drivers, especially if there are shared components or the drivers come from the same manufacturer.

Therefore, uninstall the graphics card driver completely using the DDU free tool:

https://www.guru3d.com/files-details/display-dr...

Then, install the latest driver provided on the manufacturer's website.

If it does not fix the issue, you can Reset Windows.

Please do not hesitate to ask if you need further assistance.

____________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 2

Thank you. I had checked for updated drivers a few times but did click your link and scanned and this was the result:

No driver updates are required for your machine.

I am still under warranty and Lenovo had given me the various options that COULD fix it, but none worked. I may need to take this last step that they told me to take:

Reset your PC. To reset your PC, go to Start > Settings > System > Recovery > Reset this PC > Get Started > Choose Remove everything > It will be asking "How would you like to reinstall Windows?" choose Local Install > Choose reset. Once it is initiated you can just follow the prompts and setup the system.

However, I really don't want to do that as I am concerned about losing something. I know I would have to back everything up to my external drive, but I am still concerned about taking this last step that they recommend. Any other thoughts?

Thank you!

Answer 3

Thanks for sharing the screenshots.

I could not find the touchpad driver for your model, however, access the link below and click Scan Now to update all the outdated drivers:

https://pcsupport.lenovo.com/us/en/products/lap...

Please keep me posted.

____________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 4

Thank you.

First, I did uninstall the touch screen driver. When I restarted, as expected, it re-loaded the driver. It still does not work. I have tried several other things as well. At the bottom of this is the screen that you asked me to print. However, directly below is the driver info. Any thoughts would be appreciated.

Thank you.

Answer 5

Hi brad,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

Uninstalling and reinstalling the touchpad driver is one of the solutions to fix the issue. I can help you to find a compatible driver. Please click on Start > Type System Information and hit enter > Take a screenshot and post it back.