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Device Locked

Anonymous
2024-08-27T17:50:54+00:00

I’ve accidentally locked my device in my Microsoft account. The device is still listed but only has the option to lock and unlocked the device. When I turn on my laptop its claims administrator must log in order to sign in. My laptop runs on Windows 11. What steps should I take the reverse it?

Windows for home | Windows 11 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-08-28T03:31:03+00:00

    Hello, Cece E

    Welcome to the Microsoft community.

    Thank you for your feedback. Based on your description, it looks like you need to verify your administrator account to log in. I have tested your issue and if you are unable to log in by verifying your administrator account, you can only try to reinstall windows using the USB installation media.

    How to: Perform a Custom Installation of Windows 11 and Windows 10 - Microsoft Community

    For file backup, you can refer to the following link:

    Rescue Files when Windows Won't Start - Microsoft Community 

    I look forward to your feedback.

    Best Regards,

    Aaron| Microsoft Community Support Specialist

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