Bluetooth issue

Question

Bluetooth issue

Anonymous

hello

i am having this problem with bluetooth for months now, i have tried every possile way. can anyone help me out?

thanks in advance

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Answer 1

Hi Md.,

I'm Christine, I'll be happy to assist you. I can see here that you're unable to connect via Bluetooth. No worries, I'll do my best to help you.

If you don't mind me asking, is there any changes made before you had this issue?

Please send the make and model of your device. (Please press Windows key + R and type msinfo32 and hit enter, look for system model)

Kindly check and follow the steps below:

Please turn off /shutdown your device and wait at least 5 minutes before turning it on.

Please check if the issue persists.

Update or Reinstall the Bluetooth driver

Please press the Windows key + X

Then click Device manager

Kindly expand the Bluetooth Adapters

Right click and choose "Update Driver"

Select "Search automatically for drivers"

If the issue persists Choose "Browse my computer for driver" instead

and click " Let me pick from a list of available drivers on my computer"

Choose the older version.

If it will still the same, please uninstall the driver and restart your device.

Please let me know the result. I'll be happy to assist you all the way until it's resolved.

Thank you,

Christine L

Independent Advisor

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