Share via

Factory reset

Anonymous
2024-08-28T08:33:44+00:00

Hi

I accidentally turn off my laptop during factory reset. Now when I turn on the laptot it only shows gray screen and mouse. I don't know what to do with it.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

7 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. John DeV 164.9K Reputation points Independent Advisor
    2024-08-28T11:45:55+00:00

    Please check and try the Lenovo support article in the link below if it helps.

    https://pcsupport.lenovo.com/cr/en/products/LAP...

    Kind regards,

    John DeV

    Independent Advisor

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-08-28T11:44:42+00:00

    It's Lenovo Ideapad 100S.

    Was this answer helpful?

    0 comments
  3. John DeV 164.9K Reputation points Independent Advisor
    2024-08-28T11:38:10+00:00

    Are you using a Lenovo Ideapad laptop? What is the exact model of your device?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-08-28T11:35:56+00:00

    I can't enter BIOS. I have Lenovo laptot, when I'm pressing FN+F2 it does nothing.

    Was this answer helpful?

    0 comments
  5. John DeV 164.9K Reputation points Independent Advisor
    2024-08-28T09:05:47+00:00

    Hi, good day! I'm John DeV a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

    It is not advisable to interrupt the Reset process in any way as it will make your Windows unstable and corrupt, you may need to consider performing a Clean Install of Windows 10.

    Find another working computer then download the Media Creation tool(Click Download tool now). Use the tool to "Create installation media (USB flash drive at least 8GB in size) to install Windows 10". Instructions inside the link.

    Note: Please make sure to uncheck the "Use the recommended options for this PC" box.

    https://www.microsoft.com/en-us/software-downlo...

    Please try checking the link below for more details.

    https://www.tenforums.com/tutorials/2376-create...

    Insert the USB Installation media into your computer. Please change the boot order in the Bios Settings. Boot your PC from the Installation Media you created.

    Kindly refer to the link below on How to Perform a Clean Installation of Windows 10.

    https://www.tenforums.com/tutorials/1950-clean-...

    Kindly let me know if this helps or if you have further concerns by clicking the "Reply" button below to continue the conversation.

    Kind regards,

    John DeV

    Independent Advisor

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Was this answer helpful?

    0 comments