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Anonymous
2024-07-01T18:16:30+00:00

2024-06 Cumulative Update Preview for Windows 11 Version 23H2 for x64-based Systems (KB5039302)

Has anyone experienced having Microsoft sending you this update only to have the installation fail and you have no way to fix the problem.

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2024-07-01T19:47:18+00:00

    Yes, unfortunately, you are correct. The original [June 25] version of the KB503902 update caused certain computers to restart over and over. Microsoft said that this mostly affected configurations using virtualization features. The update was re-released [on June 28] to computers whose telemetry indicated that they were not using virtualization features. However, this introduced new problems that cause the Taskbar not to display correctly in certain circumstances.

    Going back to your problem, Microsoft said "Affected systems may ... require recovery operations to restore normal use." That's something nobody wants to hear. A post in PC World has instructions how to deal with this. I have copied the instructions below:

    "If you’ve installed the update on your computer and it enters the never-ending reboot loop, you’ll have to wait until Windows 11 begins the Windows 11 recovery environment by itself.

    When it does, select Troubleshoot, then Advanced Options, then Uninstall Updates, and finally click on Uninstall latest quality update. Then confirm removal of the update.

    It will take some time for KB5039302 to be removed. Once it’s done, restart your computer and it should work properly again."

    Please try that. If that doesn't work, your next step is a reset. Best wishes for your success.

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  2. David-M 115.3K Reputation points Independent Advisor
    2024-07-01T18:49:34+00:00

    Hi. I'm David, and I'm happy to help you.

    Please provide more details about the issue you are experiencing when trying to update Windows.

    Are you getting an error code? If yes, which one?

    If you don't get an error code, see the update history.

    • Press "Windows + I" and select "Windows Update > Update history".

    If you prefer, share a screenshot. Use the shortcut "Windows + Shift + S" to use the screenshot tool.

    Also. What is the current "OS Build" of your Windows 11?

    • Press "Windows + R", type winver, and click OK.

    If you prefer, share a screenshot.

    Be sure to censor your email address if it appears. The Microsoft Community is public.

    I await your reply. Click on the "Reply" button below my reply.

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