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Install error - 0x80070002

Anonymous
2024-07-09T07:09:17+00:00

I've been stuck with this update.

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2024-07-11T14:56:58+00:00

    No luck, still error, and the troubleshooting is taking forever to complete.

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  2. Tin Luna 25,535 Reputation points Independent Advisor
    2024-07-09T07:43:13+00:00

    Hi Syahiid,

    I'm Christine, I'll be happy to assist you. Looks like you're experiencing error when installing Windows Update. No worries, I'll do my best to help you.

    Have you tried to run the Windows Update Troubleshooter?

    Please follow the steps below:

    1. Windows Update Troubleshooter

    Windows 11

    Please Click Start menu and type Troubleshoot

    Hit Other troubleshooters

    And select Windows Update

    Finally, Run the troubleshooter

    Please try to run the Windows Update again.

    1. Reset Windows update services:

    Please click start menu and type cmd, right click on it and choose run with admin

    Kindly copy and paste the command lines below and hit enter:

    net stop wuauserv

    net stop cryptSvc

    net stop bits

    net stop msiserver

    Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

    Ren C:\Windows\System32\catroot2 Catroot2.old

    net start wuauserv

    net start cryptSvc

    net start bits

    net start msiserver

    Please try to install the update again.

    Please let me know the result. I'll be happy to assist you all the way until it's resolved.

    Thank you,

    Christine L

    Independent Advisor

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