Computer keeps getting BSOD without error logs

Question

Hello so I encountered a problem with my acer nitro 5 laptop. I would get a random BSOD with an error code of CRITICAL_PROCESS_DIED followed by a "No Bootable Device" prompt. After letting the laptop rest for a little bit it will boot up windows and shortly after i would encounter the same problem again. I opened bios to see if my SSD is being read by my system, and it wasn't. Sometimes the SSD will apear in the bios and sometimes it won't. I have reformatted my laptop many times and the result is still the same. Also, i have checked the System events which displays no BSOD related problems and there was no error logs in the minidump folder.

Is there a fix to my problem?

Answer 1

Hi Nathaniel, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, there is nothing to worry I am here to help, since you have reformated your PC and still have an issue, this might be a hardware-related issue on the PC, and just to confirm can you still use the affected device? if so, we need to analyze the error, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

Press Windows key + E (To open File Explorer)

Click "This PC" > then follow the file path:

C:\Windows\Minidump

Copy the Minidump files and save them to another location like Desktop or Documents.

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

To upload and share the link using One Drive:

Go to this link: https://onedrive.live.com/ then upload the file.

Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

Let me know how it goes and I hope that helps.

Bernard