Activating Windows 11 Pro

Question

I have just built a new computer and i gave my old one to my girlfriend which had windows on it and i did a fresh install from a USB when i gave it to her cause i wanted to switch the drive the OS was on. I had her use her email and everything on the boot and everything went smoothly. On my new system I installed windows 11 pro N but skipped the product key on the setup boot cause i didn't have one at the time. Once i got around to buying my windows 11 pro key from the Microsoft website and trying to activate my windows it says the product key didn't work and i need to either try again or enter a different one. I figure the problem is that my old key is somehow tied to my email still even though i don't use the system its on anymore and its not letting me apply my new key to my new system. Will i need to do a fresh install and input the key on boot or is there way to fix my issue without a reinstall?

Answer 1

Hello, Owen Joy

Welcome to the Microsoft community.

Thank you for your feedback. Based on your current situation, if you don't want to be sure and did purchase a windows 11 pro key, you can try contacting online Chat support and ask them to activate you with a new key.

You can contact Chat via the following method:

Go to the following Web site: Contact - Microsoft Support. 

Select Contact Support(sign in to your personal Microsoft account). 

Under Products and services, select options related to your product. 

UnderCategory, selectManage my subscription. 

Go to Confirm. 

Select Chat with a support representative or request a callback. 

Thank you for your understanding and patience. I hope your problem is solved successfully.

I look forward to your feedback.

Best Regards,

Aaron| Microsoft Community Support Specialist