My azure subscription is disabled

Gulati, Geeta 1

My azure subscription is disabled .As its been 30 days it is over now but i want to upgrade my subscription but it is giving me the error below. Wanted to work on azure for free for some more days.Is it possible to upgrade it and use it further?

Thanks

RAI Trainer1 0 Reputation points

2024-02-06T16:57:46.19+00:00

We create an Azure subscription Pass for a workshop. I’m getting a message that the account is DISABLED even though it have $743 remaining on the subscription. How can I get this ENABLED?

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SadiqhAhmed-MSFT 48,256 Reputation points Microsoft Employee

2024-02-07T20:27:20.6233333+00:00

@RAI Trainer1 Please contact Azure subscription management support by creating a support ticket. Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case. FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge. https://azure.microsoft.com/en-us/support/plans/

1 answer

SadiqhAhmed-MSFT 48,256 Reputation points Microsoft Employee

2021-05-20T14:43:40.007+00:00

@Anonymous Sorry for the inconvenience this must have caused!

After 30 days of free trial, you would need to upgrade your account to further enjoy 12 months free services mentioned in the FAQ - https://azure.microsoft.com/en-in/free/free-account-faq/

Since you are unable to upgrade, I suggest you to contact Azure subscription management team by raising a support request. Here is the link - https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

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Joywin Fernandes (40180069) 0 Reputation points

2024-06-25T10:39:47.0866667+00:00

hi my subscription is disabled due to security reason how do i reenable it?

SadiqhAhmed-MSFT 48,256 Reputation points Microsoft Employee

2024-06-27T20:06:57.8733333+00:00

@Joywin Fernandes (40180069) It sounds like there was at least one violation of the terms of service. Unfortunately, we are not able to assist with these issues on the forums as you must create a support request and work with the security team.

What should I do if my account is disabled? What should you do if you find that your account has been disabled for a violation of the Terms of Service?

Check your email - For many violations of Terms of Service, you should receive an email sent to the address associated with your Azure subscription that provides additional information so that you can correct the violation. Check your email to see what action needs to be taken. Review the Terms of Service - Make sure that you review the Terms of Service so that you are aware of anything that may constitute a violation and take corrective action: Microsoft Azure Legal Information / Microsoft Azure Offer Details / Azure Terms of Service (you'll need to scroll down a bit) Create a support request - Violations are reviewed by our security team but if you feel that your case needs to be revisited, create a support ticket. You can do this either online or through the portal by searching for Help + support and clicking on Create a support request (Issue type: Subscription management / Problem type: Re-enable my subscription).

Since you are unable to create a support request, I suggest you try the following options:

Twitter : Connect with @AzureSupport on Twitter for answers, support, and to connect with Azure experts. best place to raise a request

Few Customers are using the Microsoft REST api Support Tickets - REST API (Azure Support) | Microsoft Learn to create Support request.

OR

You can call global customer service - https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 to raise a support request on your behalf to help you connect with Azure billing and subscription management support.

Hope this helps!

SadiqhAhmed-MSFT 48,256 Reputation points Microsoft Employee

2024-07-02T19:06:56.5+00:00

@Joywin Fernandes (40180069) Did you get a chance to contact Azure support?
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My azure subscription is disabled

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