Games / Apps Crashing

Question

My Games and some time apps keep crashing with exception code: 0xc0000005

For explorer, when i put my mouse pointer at the search bar and click, then it crashes, similarly games crash after i play for a while 5min to less than 45-50 mins

I have gone through the forums & took the suggestions. I'm not overclocking, PBO off, single RAM Stick in B2, AMD GPU drivers up to date, windows 10 up to date

I have also run memtest86, heaven benchmark, cinebench r23,24 none of these show any issues. also dskchk as well

this is a new build that I've got couple of days back. AM5 Ryzen 7600x & 7800xt. Can anyone please help

Answer 1

Hi,

I have done the recommended steps, even replaced my ram sticks with a pair that is on the Motherboard QVL list. I am still facing the issues. have attached some dump files.

https://drive.google.com/file/d/1BiLgfA8u8ysUAMWjhs5PSAxHMieZfK_s/view?usp=sharing

Thanks

Answer 2

Hi, I am Dave, I will help you with this.

To rule out system corruption as the underlying cause of the problems, the best option is to perform an in-place repair with the Windows 10 ISO.

Please follow the steps, this is then not like re-installing Windows, it is just like an update and your personal files, settings and installed software will not be affected.

Click this link: https://www.microsoft.com/en-us/software-download/windows10 to download the Media Creation Tool (Click on Download Tool Now), with that you can download the latest Windows 10 ISO (Select Create Installation Media for Another PC), then choose ISO, not USB

When the ISO file completes downloading

Disconnect from the Internet Disconnect all external devices with the exception of a mouse or keyboard.

Temporarily disable any 3rd party Anti-virus you may have installed

Then, in Windows File Explorer, double click the ISO and then run Setup.exe and select the Install option.

Answer 3

https://drive.google.com/file/d/1_CHJ6CxGZwz39ChyhF237Ite7WcyEwSr/view?usp=sharing added some report crash files