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Anonymous
2024-07-14T17:16:57+00:00

Why is my camera not coming on, it has error message

Windows for home | Windows 11 | Devices and drivers

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  1. Kapil Arya 37,826 Reputation points Volunteer Moderator
    2024-07-15T02:50:42+00:00

    Why is my camera not coming on, it has error message

    For better assistance to your query, kindly share us the error message or code you received.

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  2. Anonymous
    2024-07-15T02:29:04+00:00

    Hello, Abel Edobor.

    Welcome to Microsoft Community!

    I noticed that you are currently unable to use the camera function properly and are experiencing an error message.

    Please allow me to ask you what kind of error message you are experiencing.

    Knowing the error message will give me a better idea of what kind of malfunction your camera has.

    For Windows 11 camera functionality is not working properly, here are some possible solutions:

    1. Check camera privacy settings:

    Make sure camera access is enabled in Settings > Privacy & Security > Camera.

    2. Update or Rollback Driver:

    Try to update or rollback the driver for your camera. Locate the camera device in Device Manager, right-click and select Update Driver or Rollback Driver.

    3. Run Hardware and Device Troubleshooting:

    Search and run Hardware and Device Troubleshooting in Settings to check for potential problems.

    4. Reset camera application:

    Locate the camera app in Application Settings and select Advanced Options, then click Reset.

    If the above methods still do not restore your camera, we may need to consider whether a third-party application has interfered with it.

    Please try to perform a Clean Boot:

    The method is as follows

    1. Tap Windows+R and type msconfig
    2. Open System Configuration and select General tab - Selective Startup.
    3. Remove the checkbox of Load startup items.
    4. Go to the Services tab - click Hide all Microsoft services in the lower left corner, and then click Disable all.
    5. Click OK and restart your computer. (Be sure to select Hide all Microsoft services first and then click Disable all, otherwise it may cause unforeseen problems such as not being able to access the system.)

    See if the problem still recurs.

    Disclaimer: Clean boot is a way to start Windows with a minimal set of drivers and startup programs so that you can determine if background programs are interfering with your games or programs and help you figure out the cause of the problem. It will help you get back on track.

    Here is some information that I can provide to you right now.

    Keep in mind that I will be with you until the camera issue is resolved.

    Best Regards.

    Leo.L - Microsoft Community Support Specialist

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