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BSOD when cursor stops moving for a while

Anonymous
2024-07-28T23:17:39+00:00

For the past month or so, I have been dealing with a BSOD issue.

Whenever I leave my laptop, it will suddenly go to the Blue Screen of Death after about 5-10 minutes. When I use it for work, gaming, or whatever, I am constantly moving my cursor/mouse so it does not crash. I tested this one day and realized that when I leave my mouse inactive for a while (5-10 minutes), it goes to the BSOD. Every single time, it goes to this screen but never leaves it. It sometimes does not even "load" all the way through the BSOD. It will just stay frozen on this screen. For example, sometimes it won't load all of the words of this phrase that comes up: "Your PC ran into a problem and needs to restart. We are just collecting from error info, and then we'll restart for you"

I think this may have been from a driver update from NVIDA. I downloaded an updated version of the GeForce Game Ready Driver as I usually do and this started happening. I can't tell you exactly when it started happening but it was about 1-2 months ago.

I know there are videos on youtube to try and combat this issue but I wanted to try here first. So far, the only thing that keeps my laptop from crashing is a downloaded app that is automated to move my cursor after x amount of time.

Minidump: Minidump

Windows for home | Windows 10 | Devices and drivers

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  1. Lester Bernard Reyes 82,020 Reputation points Independent Advisor
    2024-07-29T03:26:38+00:00

    Hi Luckie, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

    I understand the issue you have, there is nothing to worry I am here to help, upon checking and analyzing the error you have is rcraid.sys it is a RAID Driver on the PC, for us to fix the issue kindly follow the steps below:

    -Press the Windows key + X

    -Go to Device Manager

    -Expand the Storage Controller

    -Look for StoreMI or RAID or similar value

    -Right-click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver or other names of the driver then click and install it.

    If same issue I suggest visiting the support page of Asus and then downloading and installing the recommended SATA or RAID Driver as well as BIOS update.

    Let me know how it goes and I hope that helps.

    Bernard

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