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Charges

Anonymous
2024-07-18T11:56:26+00:00

Hello my name is Yadira and I saw I had a charge for $99.99 dollars, but I thought I cancelled the subscription before it renewed. If someone can please help me figure this out it would be great thank you

Windows for home | Windows 11 | Microsoft Store

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  1. Anonymous
    2024-07-20T11:29:04+00:00

    Hi, Yadira Zelaya!

    Welcome to the Microsoft Community!

    I understand that you are concerned about this unexpected charge. Forum support cannot directly handle billing or refunds, but I can provide you with some suggestions to resolve this issue:

    1. First, please check your email to see if you have received a confirmation email related to this charge. This may provide more information.
    2. Log in to your account and check your subscription status and billing history to confirm the specific time of cancellation.
    3. Contact our online customer support team. You can:

    Go to the following Web site: Contact - Microsoft Support. 

    Select Contact Support(sign in to your personal Microsoft account). 

    Under Products and services, select options related to your product. 

    UnderCategory, selectManage my subscription. 

    Go to Confirm. 

    Select Chat with a support representative or request a callback. 

    1. When contacting customer service, have the following information ready:
    • Your account information
    • The exact date and amount of the charge
    • The approximate date you canceled your subscription
    • Any relevant confirmation emails or screenshots
    1. Politely explain the situation and ask if a refund is available. Many companies will consider offering a refund in this situation.
    2. If customer service doesn't work, consider contacting your bank or credit card company to ask if you can dispute the transaction.
    3. Remember to save your confirmation information after canceling your subscription in the future in case a similar situation occurs.

    Hopefully these tips will help you resolve this issue. If you have any further questions, feel free to let me know. Good luck with resolving this issue!

    Thank you for your understanding and support! 

    Best Regards,

    Yang.Z - MSFT | Microsoft Community Support Specialist

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