Cant setup MS app for extra security.

Question

I'm trying to setup the MS app on my phone for two step security but both my email addresses that I use are not receiving the email, when I request a text the phone number is an old number and my info shows my current number.

Trying to change info just takes me in circles to the verification process to use the app, emails, or a text. I can still login to the website but beyond that I'm just going in circles.

Answer 1

You can do this in the following order: first search for account and click on Get help.

After that, click Contact Support. Follow the choices as shown in the picture and then click on Talk in your browser.

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I look forward to your feedback.

Aaron| Microsoft Community Support Specialist

Answer 2

There is no "Products and Services" option when I sign in on the Support page, I've attached a screenshot.

Is it possible to link me to the chat?

remove PII

Answer 3

Hello, Dray67

Welcome to the Microsoft community.

Thank you for your feedback. In your case, if you've already tried to change your information and it doesn't work, you can try contacting Online Chat to describe your problem and a professional will be able to help you.

Microsoft Community is a public community, and to protect your privacy, we do not have access to your account information.

Go to the following Web site: Contact - Microsoft Support. 

Select Contact Support(sign in to your personal Microsoft account). 

Under Products and services, select options related to your product. 

UnderCategory, selectManage my subscription. 

Go to Confirm. 

Select Chat with a support representative or request a callback. 

Thank you for your understanding and patience. I hope your problem is solved successfully. 

I look forward to your feedback.

Best Regards,

Aaron| Microsoft Community Support Specialist