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usb port driver problem

Anonymous
2024-07-15T17:04:26+00:00

Hi so long story short i tried to change my usb port drivers and after download it said "failed" and after that my mouse/keyboard didnt work anymore. So only thing i can do right now is to go bios and there my mouse and keyboard works just fine but when i start my pc normally i cant do anything so im stuck in login screen. what should i try to do?

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-07-15T17:39:12+00:00

    Hi, I am Dave, I will help you with this.

    Try performing a System Restore to undo that change you have made.

    Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

    Do this twice

    On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

    Go to Troubleshoot - Advanced Option - System Restore

    Check to see if you have a restore point you can go back to

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  2. Anonymous
    2024-07-15T17:21:49+00:00

    Hello!

    What did you use to update these drivers?

    Does booting into safe mode, or the Windows Recovery Environment allow you to use your keyboard and mouse?

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