Windows Server 2008 Blue Screen

Question

Hello!

If someone can help.

My Windows Server is rebooting (1 ,2 times a week), it presents the message bellow (Portuguese):

Assinatura do problema:
Nome do Evento de Problema: BlueScreen
Versão do sistema operacional: 6.1.7601.2.1.0.272.7
Identificação da Localidade: 1046

Informações adicionais sobre o problema:
BCCode: 19
BCP1: 0000000000000003
BCP2: FFFFFA801F2B7D00
BCP3: FFFFFA801F2B7D00
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 272_2

Minudump File:
https://drive.google.com/file/d/1ISr_NMVCWjZFY2i9dcyTjVcT1Py2ID2L/view?usp=sharing

Answer 1

Support for this version of Windows Server already ended and it is recommended to upgrade to the supported version of Windows.
Check event viewer and see if there is any new changes before the error?
Do you have any security program like Anti-Malware or Firewall on the system?

Answer 2

Hi,
According to your description, BAD_POOL_HEADER (19) and some system files were crashed.
Few steps below may be helpful.

1. Check for update to install new security updates. It will update the system files version.
2. Re-download the graphics and network card drivers from the manufacturer's official website and reinstall.
3. Perform a clean boot.
   https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
   Hope this helps and please help to accept as Answer if the response is useful.
   Best Regards,
   Carl

Answer 3

@Reza-Ameri

Only error that I saw:

"The system restarted without an error-free shutdown first. This error could be caused if the system stopped responding, crashed, or ran out of power unexpectedly."

I have "Bitdefender Enpoint" at the Server.

@Carl Fan
I'll try it.

Answer 4

Hi,
We have not get information from you for several days.
Any update for your issue?
Hope this helps and please help to accept as Answer if the response is useful.
Best Regards,
Carl

Answer 5

Hello!

Sorry for the delay!

I've tried a lot of things to solve the problem. Disabled services, updated drivers, modified a lot of configurations.
At last, I've found the problem.

I had a drive with low space (wasn't being used), and the Shadow Copy was activated on him, causing the blue screen. After I deactivated it, the problem was solved.

Thanks for all the help!