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Blue screens problem

Anonymous
2024-07-24T12:24:52+00:00

Hi. Recently my laptop is misbehaving: When I try to play some games, the game crashes, my laptop's fan is screaming, and come the bluescreen problem.

My laptop is Lenovo Ideapad Gaming 3

Minidumps here: https://drive.google.com/file/d/1KOMsh7HGBmokqrNlKJBGoDnU4fLVmcM5/view?usp=sharing

I'm awaiting for your help. Thank you!

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Jan J.23 13,665 Reputation points Independent Advisor
    2024-07-24T16:58:00+00:00

    Yes, you can try to clean install the driver from the Nvidia site.

    Let me know how it goes and I hope that helps.

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  2. Anonymous
    2024-07-24T15:53:10+00:00

    i'm thinking of downloading the graphics card driver from the Nvidia site instead, because the manufacturer's page gives the old Nvidia driver (It's for Windows 10. Mine is Windows 11). Is it okay?

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  3. Jan J.23 13,665 Reputation points Independent Advisor
    2024-07-24T13:41:32+00:00

    Download the latest driver from the Laptop Manufacturer's Lenovo support website

    Search using the Laptop Serial Number.

    Download the latest driver under Display and Video Graphics

    Run the driver installer

    Select Custom install

    And perform a clean installation.

    once done with the installation restart your computer.

    If that didn't work, try the older stable version of the graphics driver.

    Let me know how it goes and I hope that helps.

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  4. Anonymous
    2024-07-24T13:29:07+00:00

    How to install the latest graphics card driver after uninstalling it?

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  5. Jan J.23 13,665 Reputation points Independent Advisor
    2024-07-24T13:09:43+00:00

    Hi, I'm Jan and I'm happy to help you today. I'm sorry you're having this problem. All the dmp files indicate the graphics driver Nvidia is causing the crash. Disable any overclocking or XMP, revert any changes, and reset them to their optimal defaults.

    1. Clean and Install the Nvidia graphics drivers.

    Download the latest driver from the Manufacturer's support website

    Run the driver installer

    Select Custom install

    And perform a clean installation.

    once done with the installation restart your computer.

    If that didn't work, try the older stable version of the graphics driver.

    1. Clean and install the graphics drivers using DDU.

    Display Driver Uninstaller

    https://www.guru3d.com/download/display-driver-...

    Run the application from Safe mode.

    https://support.microsoft.com//windows/start-yo...

    Select Clean and restart

    Once the drivers are uninstall

    Install the latest Graphics Card driver

    Try the older driver version if the latest driver is crashing.

    1. It is also possible that the laptop is overheating. Try using a laptop cooling pad or a stand. Clean the laptop's air vents.

    Let me know how it goes and I hope that helps.

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before downloading and installing it.

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