BSOD

Question

I just reset my laptop then after it resets it keeps on looping at blue screen and this words are popping up SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

Answer 1

Hi, edcel

Welcome to Microsoft Community.

We understand that you are experiencing a blue screen issue, are you able to access your system? We need a dump file to analyze the cause of your blue screen and give you further solutions. Please follow the steps below to setup and get the dump file:   Go to C:\Windows\Minidump to find the blue screen log file.If you can't find the dump file, you can set it up like this:Press Windows key + S and type Control in the search bar to find and open “Control Panel” > System and Security > System > Advanced System Settings > Advanced > Startup and Failure Recovery > Settings, write debugging information and select “Small Memory Dump”. Confirm and restart your computer.After setup, next time if you get a blue screen again, go to the default path location C:\Windows\Minidump where you can find the blue screen log file.Please send me a private message and I will analyze the cause of the blue screen for you.You can refer to the steps below to send a private message:

1. You can send private message through the Messages link at the top right of the page.
2. Check your sent PM by going to My Profile, and then selecting View private messages on the left pane of your profile page. 

We will analyze the causes of blue screen through the dump file you sent and give a plan. We look forward to your reply and thank you for your understanding and cooperation.

Best Regards

Nicholas.Z - MSFT | Microsoft Community Support Specialist