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SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (7e)

Anonymous
2024-07-16T08:28:41+00:00

I got SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (7e) BSOD when I plugged my external mouse with my laptop.

MINIDUMP: https://drive.google.com/file/d/1rT5CLHVDQAZtjL62SUWolJi7f8EGV7eT/view?usp=sharing

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-07-16T09:17:58+00:00

    Open File Explorer.

    Then in these 3 locations, perform a search for rawaccel.sys

    C:\Program Files

    C:\Program Files (x86)

    C:\Windows\System32

    When you find that file, right click it and select Properties.

    Please provide a screenshot of the initial tab and the Details tab on the resulting dialog.

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  2. Anonymous
    2024-07-16T09:15:45+00:00

    Nothing like that exists in Apps and Features....

    BTW I recently intalled MongoDB and MongoShell for coding.... just for your information maybe this caused smthng wrong...

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  3. Anonymous
    2024-07-16T09:13:26+00:00

    Open the Settings App, then go to Apps and Features.

    Scroll through the list of installed software, can you find Raw Accel listed in there or any other mouse utility?

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  4. Anonymous
    2024-07-16T09:10:40+00:00

    How I know which utility to uninstall ?
    Also I dont install any virtual driver recently....

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  5. Anonymous
    2024-07-16T09:03:39+00:00

    Hi, I am Dave, I will help you with this.

    Your minidump file indicates a virtual driver usually associated to a utility named RawAccel that is causing your PC to crash.

    Completely uninstall that utility, restart your PC and wait to see if your system is stable.

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