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SharePoint 2016 - Alerts not being sent

vitor mira 6 Reputation points
2021-05-18T17:07:31.973+00:00

Hello all,

I am facing an issue with immediate alerts on SharePoint 2016.
When I set an alert on any document library, I only receive an email with the confirmation that the alert was successfully created. However there is no email sent when I modifiy/upload a new file to the library.

I have searched ULSViewer and I have found the message with the email notification that an alert was created (Sent by w3wp.exe):

"Successfully sent e-mail message to recipients: ********. Mail Subject: You have successfully created an alert for *******."

There is no email with the confirmation that the alert email was sent "Successfully sent the alert mail notification for subscription user", typically sent by owstimer.exe (SharePoint Timer Job).

This is a checklist of the analisys I've made so far:

  • Check SharePoint Timer Jobs
  • Checked that SharePoint is already configured for outgoing emails
  • Reset Timer Service
  • Checked the Immediate timer Job in Central Admin
  • Created a new site and set an alert for a document library, uploaded a document and no email was sent

Can you help? Any ideas?

Thanks

SharePoint Server Management
SharePoint Server Management
SharePoint Server: A family of Microsoft on-premises document management and storage systems.Management: The act or process of organizing, handling, directing or controlling something.
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  1. CaseyYang-MSFT 10,341 Reputation points
    2021-05-19T09:14:50.243+00:00

    Hi @vitor mira

    Whether this issue occurs in all SharePoint web applications? Whether other users have this issue?

    1.Please check whether the account is subscribed for alerts and it has a valid email account.
    2.Please check if user have at least read permission for the library.
    3.Please check alerts are enabled for your web application.
    4.You can try to reset IIS with PowerShell code “iisreset”.

    For References:
    https://www.sharepointdiary.com/2012/02/sharepoint-alerts-not-working-troubleshooting-checklist.html
    https://social.technet.microsoft.com/wiki/contents/articles/13771.sharepoint-troubleshooting-alert-email-does-not-go-out.aspx
    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

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