BSOD - Help please!

Question

Hi! For some time (I think somewhere around 6 months) I get BSOD, I searched the error code on the internet and I found several causes, I tried several solutions but I haven't really solved the big thing, I try solution X and after some time BSOD appears again...

<PII Removed>

Answer 1

The minidump mentions the driver "rt640x64.sys" as the cause of the crash. This driver belongs to your computer's Realtek network adapter.

I suggest performing a clean installation of the network adapter driver as instructed below.

Before starting the procedure, download the latest Realtek network adapter driver from the link below.
https://download.gigabyte.com/FileList/Driver/m...
(Extract the ZIP file, and double-click the file "mb_driver_542_w10_10.068.0815.2023" to run the driver installer.)

Source: https://gigabyte.com/Motherboard/B360M-DS3H-rev...

Uninstall the current driver:

1. Open "Device Manager" (Windows + X and select Device Manager);
2. Expand "Network adapters";
3. Right-click on the Realtek network adapter and select "Uninstall device";
   (If you don't identify the correct adapter, share a screenshot of the adapters. Use the shortcut "Windows + Shift + S" to use the screenshot tool.)
4. On the confirmation screen, check "Delete the driver software for this device" and click "Ok";
5. Restart the PC.

Then, run the driver installer you downloaded and follow the on-screen instructions to install the driver. Then, See if the system will work stable.

If the BSOD occurs again, share the minidump created by it. Click on the "Reply" button below my reply.

Feel free to ask back any questions.
________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Hello there again! First of all i would like to apologize for coming back with a reply after so long, but i haven't had time for my pc in the last few days. Today i got again BSOD same error code (i reinstalled the driver as you said above). I would appreciate if you could give me some advice again
072024-11812-01.rar

Answer 2

The minidump mentions the driver "rt640x64.sys" as the cause of the crash. This driver belongs to your computer's Realtek network adapter.

I suggest performing a clean installation of the network adapter driver as instructed below.

Before starting the procedure, download the latest Realtek network adapter driver from the link below.

https://download.gigabyte.com/FileList/Driver/m...

(Extract the ZIP file, and double-click the file "mb_driver_542_w10_10.068.0815.2023" to run the driver installer.)

Source: https://gigabyte.com/Motherboard/B360M-DS3H-rev...

Uninstall the current driver:

1. Open "Device Manager" (Windows + X and select Device Manager);
2. Expand "Network adapters";
3. Right-click on the Realtek network adapter and select "Uninstall device";

(If you don't identify the correct adapter, share a screenshot of the adapters. Use the shortcut "Windows + Shift + S" to use the screenshot tool.)

4. On the confirmation screen, check "Delete the driver software for this device" and click "Ok";
5. Restart the PC.

Then, run the driver installer you downloaded and follow the on-screen instructions to install the driver. Then, See if the system will work stable.

If the BSOD occurs again, share the minidump created by it. Click on the "Reply" button below my reply.

Feel free to ask back any questions.

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 3

Hi. I'm David, and I'm happy to help you.

The link to the MEMORY.DMP file has been removed as it may contain personal information. Share only the minidump files.

These files are in "C:\Windows\Minidump".

Copy any files you have to your desktop and store them in a ZIP file. Then, upload the ZIP file to the cloud (OneDrive), choose to share it, and get the link.

Post the link to the ZIP file here so I can have a look.

070824-8000-01.rar

Answer 4

Hi. I'm David, and I'm happy to help you.

The link to the MEMORY.DMP file has been removed as it may contain personal information. Share only the minidump files.

These files are in "C:\Windows\Minidump".

Copy any files you have to your desktop and store them in a ZIP file. Then, upload the ZIP file to the cloud (OneDrive), choose to share it, and get the link.

Post the link to the ZIP file here so I can have a look.