Computer Crashes Randomly

Question

Link to msinfo and dmp files: https://drive.google.com/drive/folders/1diyscY2voE8M5Z9pOgr99n7Psp18HuIg?usp=drive_link

Computer has been crashing randomly for the past 3 days, event viewer is not giving me any detailed information.

Turned off automatic reboot, computer just freezes. Usually occurs when idle and not during active use.

"Critical" error occuring at moment of shutdown in event viewer:

Fixed other potential errors that popped up in event viewer to no avail.

(2 instances of "gameinputservice" running, etc.)

Reinstalled latest drivers for GPU.

Enabled TPM on mobo (not on by default, thanks ASUS).

Still gives this error on bootup

Crashes occured regardless of TPM being enabled or disabled.

Ran restorehalth and sfc scan (with CMD in admin) twice. Some files were repaired the first time, while the second found nothing wrong. Computer is still crashing.

My guesses at this point are it being an invasive game anticheat, nvidia driver, or windows update?

Answer 1

I think you are correct, it does look like a hardware issue is indicated in those traces, not a software issue.

Answer 2

Deleted the .dmp file, waited for another crash.

No new .dmp file created.

New errors from event viewer:

A fatal hardware error has occurred.

Reported by component: Processor Core

Error Source: Machine Check Exception

Error Type: Cache Hierarchy Error

Processor APIC ID: 26

The details view of this entry contains further information.

A fatal hardware error has occurred.

Reported by component: Processor Core

Error Source: Machine Check Exception

Error Type: Cache Hierarchy Error

Processor APIC ID: 0

The details view of this entry contains further information.

I believe the core issue may be power related, be it the PSU or housing electrical issues. Looking into it.

Answer 3

That seems to be a duplicate of the same minidump file, it still indicates the graphics drivers.

Answer 4

Reinstalled 3 different graphics drivers from as early as May (Ver. 555.85), when the crashing was not an issue, and am still experiencing crashes.

Uninstalled MSI afterburner after retstoring to default settings.

Disabled wallpapers that were graphically intensive.

Still crashing.

Uploaded a second .dmp file to the link I posted previously.

I believe this may be as a result of the recent windows update I installed, as it is the only major software change that coincides with the start of this issue.

Answer 5

Hi, I am Dave, I will help you with this.

Your minidump file indicates that it is the device driver on your Nvidia graphics card that is causing the system to crash

Completely remove the current Nvidia device driver using the widely available free DDU utility, then restart your PC and go to the Nvidia website to download and install a slightly older version of the Nvidia device driver.

A slightly older version of that driver is more stable than the latest version.