random bsods

Question

getting multiple random bsods and chrome also shows aw snap error sometimes while watching youtube. Checked my ram using memtest it showed Test Pass with 0 errors i dont know at this point whats happening....

PAGE_FAULT_IN_NONPAGED_AREA (50) Invalid system memory was referenced. This cannot be protected by try-except. Typically the address is just plain bad or it is pointing at freed memory. Arguments: Arg1: ffffffff00000000, memory referenced. Arg2: 0000000000000010, X64: bit 0 set if the fault was due to a not-present PTE. bit 1 is set if the fault was due to a write, clear if a read. bit 3 is set if the processor decided the fault was due to a corrupted PTE. bit 4 is set if the fault was due to attempted execute of a no-execute PTE.

• ARM64: bit 1 is set if the fault was due to a write, clear if a read. bit 3 is set if the fault was due to attempted execute of a no-execute PTE. Arg3: ffffffff00000000, If non-zero, the instruction address which referenced the bad memory address. Arg4: 0000000000000002, (reserved)

Debugging Details:

KEY_VALUES_STRING: 1

Key  : AV.Type
Value: Execute

Key  : Analysis.CPU.mSec
Value: 2953

Key  : Analysis.Elapsed.mSec
Value: 7903

Key  : Analysis.IO.Other.Mb
Value: 0

Key  : Analysis.IO.Read.Mb
Value: 0

Key  : Analysis.IO.Write.Mb
Value: 0

Key  : Analysis.Init.CPU.mSec
Value: 515

Key  : Analysis.Init.Elapsed.mSec
Value: 3744

Key  : Analysis.Memory.CommitPeak.Mb
Value: 91

Key  : Bugcheck.Code.LegacyAPI
Value: 0x50

Key  : Bugcheck.Code.TargetModel
Value: 0x50

Key  : Failure.Bucket
Value: AV\_X\_(null)\_BAD\_IP\_nt!MiSystemFault

Key  : Failure.Hash
Value: {519102ae-339f-c953-2278-3f0bfcf5aa85}

Key  : WER.OS.Branch
Value: vb\_release

Key  : WER.OS.Version
Value: 10.0.19041.1

BUGCHECK_CODE: 50

BUGCHECK_P1: ffffffff00000000

BUGCHECK_P2: 10

BUGCHECK_P3: ffffffff00000000

BUGCHECK_P4: 2

FILE_IN_CAB: 070824-12062-01.dmp

READ_ADDRESS: fffff8040f4fb390: Unable to get MiVisibleState Unable to get NonPagedPoolStart Unable to get NonPagedPoolEnd Unable to get PagedPoolStart Unable to get PagedPoolEnd unable to get nt!MmSpecialPagesInUse ffffffff00000000

MM_INTERNAL_CODE: 2

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

TRAP_FRAME: ffffa78ce4ca7ad0 -- (.trap 0xffffa78ce4ca7ad0) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=0000000000000003 rbx=0000000000000000 rcx=0000000000020000 rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000 rip=ffffffff00000000 rsp=ffffa78ce4ca7c68 rbp=0000000000000000 r8=0000000000000008 r9=0000000000000000 r10=0000fffff8047f8c r11=ffff7cf87d400000 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei pl zr na po nc ffffffff`00000000 ?? ??? Resetting default scope

FAILED_INSTRUCTION_ADDRESS: +0 ffffffff`00000000 ?? ???

STACK_TEXT:
ffffa78ce4ca7828 fffff8040ec397ed : 0000000000000050 ffffffff00000000 0000000000000010 ffffa78ce4ca7ad0 : nt!KeBugCheckEx ffffa78ce4ca7830 fffff8040ea1be30 : 0000000000140001 0000000000000010 ffffa78ce4ca7b50 0000000000000000 : nt!MiSystemFault+0x1debed ffffa78ce4ca7930 fffff8040ec0dc6d : ffff8d01f3cdc180 0000000000000001 0000000000040046 fffff8040ea4b878 : nt!MmAccessFault+0x400 ffffa78ce4ca7ad0 ffffffff00000000 : ffff8d01f3ce7340 ffffe70e0bb11040 0000000000000384 ffffa78ce4ca7c90 : nt!KiPageFault+0x36d ffffa78ce4ca7c68 ffff8d01f3ce7340 : ffffe70e0bb11040 0000000000000384 ffffa78ce4ca7c90 0000000000000000 : 0xffffffff00000000 ffffa78ce4ca7c70 ffffe70e0bb11040 : 0000000000000384 ffffa78ce4ca7c90 0000000000000000 ffffa78ce4ca8000 : 0xffff8d01f3ce7340 ffffa78ce4ca7c78 0000000000000384 : ffffa78ce4ca7c90 0000000000000000 ffffa78ce4ca8000 ffffa78ce4ca2000 : 0xffffe70e0bb11040 ffffa78ce4ca7c80 ffffa78ce4ca7c90 : 0000000000000000 ffffa78ce4ca8000 ffffa78ce4ca2000 0000000000000000 : 0x384 ffffa78ce4ca7c88 0000000000000000 : ffffa78ce4ca8000 ffffa78ce4ca2000 0000000000000000 0000000000000000 : 0xffffa78ce4ca7c90

SYMBOL_NAME: nt!MiSystemFault+1debed

MODULE_NAME: nt

IMAGE_VERSION: 10.0.19041.4522

STACK_COMMAND: .cxr; .ecxr ; kb

IMAGE_NAME: ntkrnlmp.exe

BUCKET_ID_FUNC_OFFSET: 1debed

FAILURE_BUCKET_ID: AV_X_(null)_BAD_IP_nt!MiSystemFault

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {519102ae-339f-c953-2278-3f0bfcf5aa85}

Followup: MachineOwner

Answer 1

Thanks for the screenshot.

I suggest performing a clean install of the Bluetooth adapter driver as instructed below.

Before starting the procedure, download the latest Intel Bluetooth driver for your computer from the link below.

https://ftp.hp.com/pub/softpaq/sp138501-139000/...

Source: https://support.hp.com/us-en/drivers/hp-pavilio...

Disconnect from the internet to prevent Windows from installing the driver automatically.

(Turn off Wi-Fi or disconnect the Ethernet cable during the entire procedure.)

Uninstall the current driver:

1. Open "Device Manager" (Windows + X and select Device Manager);
2. Expand "Bluetooth";
3. Right-click on the Intel Wireless Bluetooth adapter and select "Uninstall device";
4. On the confirmation screen, check "Delete the driver software for this device" and click "Ok";
5. Restart the PC.

Then, run the driver installer you downloaded and follow the on-screen instructions to install the driver.

Then, see if the system will work stable.

If the BSOD occurs again, share the minidump created by it. Click on the "Reply" button below my reply.

Feel free to ask back any questions.

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 2

It's a Intel one.

Answer 3

Sorry for the delay in reply. I've been offline.

One of the minidumps mentions a Bluetooth related driver. The other minidumps don't mention drivers. Only generic system files.

The Bluetooth driver is a good clue.

I checked the HP website to check the latest Bluetooth driver for your laptop, but I noticed that your laptop model may have an Intel or Realtek Bluetooth adapter.

Please go to Device Manager and share a screenshot of your laptop's Bluetooth adapter.

1. Open "Device Manager" (Windows + X and select Device Manager);
2. Expand "Bluetooth".

Use the shortcut "Windows + Shift + S" to use the screenshot tool.

You may have several devices in the Bluetooth category. Share a screenshot that shows all devices if you are not sure which Bluetooth device is your laptop adapter.

I await your reply. Click on the "Reply" button below my reply.

Answer 4

Thanks for replying,
here are the minidump files... I got one bsod today as well.

https://1drv.ms/u/s!AhmFIagC0j9_a1bhwSRbrXYbI58?e=6456z1

Answer 5

Hi. I'm David, and I'm happy to help you.

Please share the minidump files.

(Do not share the MEMORY.DMP file as it may contain personal information. Only share the minidump files.)

These files are in "C:\Windows\Minidump".

Copy any files you have to your desktop and store them in a ZIP file. Then, upload the ZIP file to the cloud (OneDrive), choose to share it, and get the link.

Post the link to the ZIP file here so I can have a look.

I await your reply. Click on the "Reply" button below my reply.