Blue Screen Error

Question

Hey!

I've been having trouble with Windows 11 lately. Upgraded recently and was plagued by freezes and slow response on the system. I might have been able to fix those but i'm still having trouble with occasional bluescreen crashes where my pc just randomly restarts.

This is the crash report from Event Viewer:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000ef (0xffffca84068d20c0, 0x0000000000000000, 0xffffca84068d20c0, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: a33f4308-eb63-49f5-8b83-9b04a413977a.

and also :

Fault bucket , type 0

Event Name: BlueScreen

Response: Not available

Cab Id: 0

Problem signature:

P1: ef

P2: ffffca84068d20c0

P3: 0

P4: ffffca84068d20c0

P5: 0

P6: 10_0_22631

P7: 0_0

P8: 256_1

P9: 

P10: 

Attached files:

\?\C:\WINDOWS\Minidump\071224-12859-01.dmp

\?\C:\WINDOWS\SystemTemp\WER-34484-0.sysdata.xml

\?\C:\WINDOWS\MEMORY.DMP

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.291b92ec-bdcd-43ce-8c87-c79bc86b0385.tmp.WERInternalMetadata.xml

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.a56176f9-ded4-4c8a-bd79-b69750961a6e.tmp.csv

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.68171aaa-5fcb-455d-bf36-1153eded7212.tmp.txt

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.60f59312-d8cc-4572-94e8-28d04d3ff1de.tmp.xml

These files may be available here:

\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_ef_5dd85f572c9b1de4011fbad8eb154beb96d2bef_00000000_cab_59796e88-d8d2-461c-a747-487f606bdc54

Analysis symbol: 

Rechecking for solution: 0

Report Id: a33f4308-eb63-49f5-8b83-9b04a413977a

Report Status: 4

Hashed bucket: 

Cab Guid: 0

I am able to send the Minidump just tell me where!

Thank you in advance!

Answer 1

Glad to help.

If you have any questions, don't hesitate to ask. Click on the "Reply" button below my reply.

Answer 2

No worries Dave! Thank you for everything!

I've installed the chipset drivers and updated the BIOS.

Hopefully you won't hear from me again haha but in case I get crashes I will send you the minidump file.

Thank you again and take care!

Answer 3

Sorry for the delay in reply. I've been offline.

The minidumps do not mention any driver. Only a generic system file.

I suggest doing the following:

• Download the latest chipset driver from the link below and install it.

https://dlcdnets.asus.com/pub/ASUS/mb/03CHIPSET...

(Extract the ZIP file, double-click the file "AsusSetup" to run it, and follow the on-screen instructions to install the driver.)

• I noticed that the motherboard BIOS is outdated. I suggest you update it by following Asus's instructions.

Then, see if the system will work stable.

If the BSOD occurs again after doing this, share the minidump created by it. Click on the "Reply" button below my reply.

Driver source: https://rog.asus.com/motherboards/rog-strix/rog...

Feel free to ask back any questions.

________________________________________________________

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Answer 4

Hi David!

Thanks for chipping in! I put all 3 blue screen dumps that i had in the zip.

Here is the link.

Pavle Subotic MiniDump.zip

Thank you!

Answer 5

Hi. I'm David, and I'm happy to help you.

Please share the minidump files.

These files are in "C:\Windows\Minidump".

Copy any files you have to your desktop and store them in a ZIP file. Then, upload the ZIP file to the cloud (OneDrive), choose to share it, and get the link.

Post the link to the ZIP file here so I can have a look.

I await your reply. Click on the "Reply" button below my reply.