Bluetooth Headphone Connection Issues

Question

I have a pair of donner dobuds, I was able to hear sound from my laptop through them for many months. I am still able to connect them to the laptop, but when i play sound they just play through laptop speakers. I thought it might be the earbuds so I connected them to my phone and they worked just fine. I attempted to update my Microsoft AC adapter and it had no updates to give. I tried forgetting the device and reconnecting as well. I have followed every tip online and even another recommendation from this very site(from a person with the same exact issue), nothing, and i mean nothing, has worked. Please help me if you can, i have tried everything and just wanna hop on voicecalls with my friends while we play videogames.

Answer 1

Hi and thanks for reaching out. My name is Rosie Q. I'm a windows expert and a windows user like you and I'll be happy to help you out today.

When did the issue started? Are there any recent changes made on the computer before the issue starts?

If the issue started just recently and you're not aware of any changes made, you may try and perform system restore to revert those changes made and take the computer settings back to an earlier point where everything works fine

1. Open the execution box by pressing Windows key + R and type rstrui.exe then press enter.
2. System restore windows will open. It will usually suggest a restore point (sometimes not), if it does, select the 2nd option to select more restore points.
3. Select the date and time of the desired restore point.
4. Once selected, press next and finish.

Windows will restart to start system restore. System restore may take some time to complete and it is very important that the system restore is not interrupted during the restore process as it could damage the operating system. System restore will take at least 20 minutes or more, depending on the contents of your computer and any configuration changes that were made prior to the selected date. System Restore will also remove any applications, updates, and drivers installed before the selected date.

DISCLAIMER:

System Restore is a recovery tool for Windows that allows you to revert certain types of changes made to the operating system. System Restore is used to return important Windows files and settings, such as drivers, registry keys, system files, installed programs, and more, to previous versions and settings. That said, all apps and changes made before the selected date will be removed and will need to be reinstalled if necessary.

If the same issue appears after performing the restore, kindly try and create a new user profile by following the steps on the link below on your windows computer and check if the same issue appears on the new user.

https://support.microsoft.com/en-us/windows/man...

Please let me know if you need further assistance

Regards,

Rosie Q.