Hi Seriesssss, This is Ramesh.
Are there other peripherals connected to the system besides the keyboard and mouse? Are the chipset drivers and the drivers for your peripherals updated?
If possible, please share the following logs on OneDrive.
System event log: C:\windows\system32\winevt\Logs\System.evtx
Run msinfo32.exe, press Ctrl + S, save the NFO log as "msinfo32.nfo"
Share the above two logs on OneDrive and post the link here.
How-To: Share OneDrive files and folders - Microsoft Support: https://support.microsoft.com/en-us/office/shar...
:: OneDrive sharing options - screenshot ::
[https://imgur.com/a/vZyxpY9](https://imgur.com/a/vZyxpY9)