Error code:- 0x80070005

Question

Microsoft Update Problem and Windows update problem

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Answer 1

Hi, Hardik LIC

Welcome to Microsoft Community.

We understand that you are experiencing 0x80070005 error while updating Windows.  We suggest you try to reset the update cache file, please follow the steps below:1. Search for CMD, find the command prompt, and choose to run in administrator mode.2. Enter the following commands in order, after each line of input should press enternet stop bitsnet stop wuauservnet stop cryptsvcren %systemroot%\SoftwareDistribution SoftwareDistribution.oldren %systemroot%\System32\catroot2 catroot2.oldDel “%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat”net start bitsnet start wuauservnet start cryptsvc3. Then reboot your computer and check for updates to see if the problem is eliminated.If the problem persists, you can fix the update by using Media Creation Tool in-place upgrade.This will refresh your Windows files and operating system without deleting files or applications. However, if you have important data on your computer, we still recommend backing it up in advance.Since it is not clear what version of your system you have, once you have completed the backup, you can follow the steps below by selecting your system version on your own:Windows 11:Download Media Creation Tool by visiting the site below and clicking on “Download Tool Now” (not “Update Now”).-Download Windows 11 (microsoft.com) Run the MCT tool, create an ISO image and run it!When the ISO file has finished downloading, double-click it to open it and run setup.exe.-Select “Not Now” on the “Get Updates, Drivers, and Options” page.-Next Confirm your files, applications. Settings are preserved. It will also show you the version of Windows it will install.If you are asked to enter a key, the ISO you downloaded does not match your current system version.-On the Select what to keep screen, select Keep files and applications.Click Install to begin the non-destructive repair!Windows 10:Download Media Creation Tool by visiting the site below and clicking on “Download Tool Now” (not “Update Now”).Download Windows 11 (microsoft.com) Run the MCT tool, select Upgrade this computer now, and select Keep files and applications. Disclaimer: Let’s try performing an in-place install or in-place upgrade which will refresh your Windows files and operating system without removing files or applications. That being said, we always recommend that if you have important data, you should back it up before making large system changes. If you want to back up your data first, please do so. Once you are done backing up, you can follow the steps in the following guides:

1. How to run In-place upgrade in Windows 11 - Microsoft Community
2. How to perform an In-place Upgrade with Windows 10 Step-by-Step Guide - Microsoft Community If you have any progress, please feel free to contact us.

Best Regards

Nicholas.Z - MSFT | Microsoft Community Support Specialist