I recognize that data is very important. I've already lost my data, and it's not cool.
What I would recommend in your case is to take your device to a specialized technical assistance center that you trust so they can back up your files to an external device and format them.
This way, you will ensure that your files are safe, and avoid losing them.
Another method you can use is Windows Installation Media itself to back up the most important files.
- Before formatting the disks, in the Windows Installation Screen (attached an image of the Installation Screen), you can press the SHIFT + F10 keys to open the Command Prompt.
- In the Terminal, you can use the robocopy command to copy your Windows user files to the Flash Drive (Installation Media).
Command to see the name of your user's folder:
dir C:\users\
Command to see which letter is assigned to your Flash Drive:
say X:
NOTE: in place of the "X", you will put the letter "A", and in the result of the command, see if you will have the "source" folder and the "install" file. If so, write down that letter > Otherwise, run the command again with the letter B, and see the result. Do this with the letters "D", "E" and "F".
Command to create a folder on Flash Drive:
mkdir X:\Backup
Command to copy user files to Flash Drive:
robocopy C:\Users<name of your user discovered in the first command>\ X:\Backup /e /COPY:DAT /v /eta /tee
After that, configure whether all files are saved using the command "dir X:", where the "X" is the letter of your Flash Drive.
ATTENTION: if any incorrect procedure is performed, or the Flash Drive's capacity does not support all the files, file loss may occur.
If you don't feel confident carrying out this procedure, take your computer to a qualified professional to avoid the risk of losing your data.