Hi. I'm David, and I'm happy to help you.
Please clarify the following:
What is the version of your Windows 10?
- Press "Windows + R", type winver, and click OK.
If you prefer, share a screenshot. Use the shortcut "Windows + Shift + S" to use the screenshot tool.
Be sure to censor your email address if it appears. The Microsoft Community is public.
I await your reply. Click on the "Reply" button below my reply.