BSOD when cursor stops moving for a while

Question

For the past month or so, I have been dealing with a BSOD issue.

Whenever I leave my laptop, it will suddenly go to the Blue Screen of Death after about 5-10 minutes. When I use it for work, gaming, or whatever, I am constantly moving my cursor/mouse so it does not crash. I tested this one day and realized that when I leave my mouse inactive for a while (5-10 minutes), it goes to the BSOD. Every single time, it goes to this screen but never leaves it. It sometimes does not even "load" all the way through the BSOD. It will just stay frozen on this screen. For example, sometimes it won't load all of the words of this phrase that comes up: "Your PC ran into a problem and needs to restart. We are just collecting from error info, and then we'll restart for you"

I think this may have been from a driver update from NVIDA. I downloaded an updated version of the GeForce Game Ready Driver as I usually do and this started happening. I can't tell you exactly when it started happening but it was about 1-2 months ago.

I know there are videos on youtube to try and combat this issue but I wanted to try here first. So far, the only thing that keeps my laptop from crashing is a downloaded app that is automated to move my cursor after x amount of time.

Minidump: Minidump

Answer 1

Hi Saikiko,

I don't think so. I honestly have no idea what that is.

Do you need more information? What should I do next to diagnose or fix the issue?

Answer 2

Hello, I'm here to help.

It looks like the AMD RAID driver is causing the problem.

Have you created any disk arrays?