auto scrolling down problem

Question

my laptop is autoscrolling everything in very fast speed, i have tried everything but still the issue persist, i have updated everything, tried disonnecting and reconnecting but still no help, please help

Answer 1

Hi, good day! I'm John and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

When was the last time it worked properly? Have you made any changes to your computer recently?

Please let me know if you have tried the methods below.

1. Please try to disconnect any external device from your computer. If you have a controller connected, check if one of your controller's direction controlling stick is stuck in a certain position.
2. You may also try the free edition of Malwarebytes to scan your system for any malware.

https://www.malwarebytes.com/mwb-download/

3. Perform a Clean Boot

Determine if a background program or a software conflict is causing the issue.

Go to the search box > type msconfig

Select System Configuration > go to the Services tab.

Select and put a check mark on "Hide all Microsoft services" > Click Disable all.

Go to Startup tab > Open Task Manager > Disable all the unnecessary services running there. Restart your computer.

Kindly check the support article below for more details

https://support.microsoft.com/en-us/topic/how-t...

Kindly let me know if this helps or if you have any further concerns by clicking the "Reply" button at the end of my response. I will appreciate it.

Kind regards,

John DeV

Independent Advisor

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