Monitor Resolution Issue

Question

Hi All,

I am using Dell 7300 Latitude with a docking station WD19DC. I have 3 monitors connected to the docking station. 2X 19 inches monitor with DP port and 1X 27 inches monitor with HDMI cable.

I was using Windows 10 earlier and all 3 monitors were running smoothly. Now that I have upgraded it to Windows 11, I started facing an issue. When I plug in the 3rd monitor, the 2nd monitor resolution goes down and not giving any option to change it.Kindly help me to fix this issue. all my drivers and Windows all Upto date.Note : I have another Windows Laptop with Window 11 in it, which is working fine. problem is with my Dell 7300 Latitude Laptop.Thanks In Advance

Answer 1

Try installing this version of the driver from the Intel website for the Intel UHD Graphics 620.

https://www.intel.com/content/www/us/en/downloa...

Answer 2

Intel(R) UHD Graphics 620

Answer 3

Right click your Start Button and open Device Manager, then expand the Display Adapters section, what device(s) are listed in there?

Answer 4

Hi Dave,

Thanks for your prompt reply. Unfortunately, I don't know which driver was used earlier and seems to be Dell cannot provide this.

Is there a way I can get around this.

Thanks in advance,

Ashwath

Answer 5

Hi, I am Dave, I will help you with this.

If that monitor setup previously worked on Windows 10, the best option would be to go to the support page for your laptop on the Dell website to download and re-install the version of graphics drivers they provide.