Computer Keeps Randomly Freezing

Question

Sometimes my computer will just freeze and if I'm watching something then the sound will keep playing but the actual thing is frozen. I have noticed a pattern it's usually when I try to open a new application/open an already open application but sometimes it will just randomly freeze. Also, I don't know if this is relevant but whenever I open up task manager for the first few seconds the CPU Usage is at 100% and then slowly decreases to around 20-40%.

Answer 1

The outdated version of Bios and the graphics driver could be the cause of the problem.

Step 1: Download and install the latest version of Bios (L1.93) from the Asrock website at this link.

https://www.asrock.com/mb/Intel/B560M-C/index.u...

Step 2: Install the latest version of the Chipset driver. You can use the Intel Driver & Support Assistant from this link to install the latest version of the Chipset driver.

https://www.asrock.com/mb/Intel/B560M-C/index.u...

Step 3: There is a new version of the graphics driver on the Nvidia website released on 2024.7.16. You can download the latest version of the graphics driver at this link.

https://www.nvidia.com/download/driverResults.a...

Updating these drivers should fix the problem.

Note: These links are non-Microsoft websites. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I hope this information helps. If you have any questions or the problem persists, please let me know and I'll be glad to assist you further.

Answer 2

Sorry for the late reply I was busy but I am on a desktop Windows 11 and I'm not sure which model my computer/motherboard is but I think it's on the system information page.

Answer 3

Hi, Aaron,

Sorry to hear you're experiencing this issue.

Usually, this problem is caused by a corrupted or outdated driver. Please provide some more details to help identify what is causing this problem. Are you using a laptop or a desktop? Which is the model of your computer/laptop or motherboard?

Also, attach a screenshot of the System Information Page:

1-Right-click on Start then click on Run

2-Type: msinfo32 and click on Ok

And a screenshot of the version of the graphics driver installed:

1-Right-click on Start then click on Device Manager

2-Click to expand the Display adapters

3-Right-click on the graphics driver and click on properties

4-Take a screenshot of the General

5- Go to the Driver tab and take a screenshot

You can see at this link how to include a screenshot in your post.

https://answers.microsoft.com/en-us/feedback/fo...