Problems after resetting pc

Question

Hi,

I am facing some problems after resetting my pc. To be detailed of how I reset it: I chose the option of removing everything and local reinstall.

After this, the computer restarted and I found that it still have my name in the sign-in screen. The problem is: it says “Your pin is no longer available due to a change to the security settings on this device. Click to set up your pin again.” and when I click to set it up, it appear a message saying “The User Profile Service service failed to sign-in. User profile cannot be loaded”.

I have tried to start the 4) safe mode and 5) safe mode with networking but what I got was a screen saying “Your pin is no longer available due to a change to the security settings on this device. Restart your device to check if the issue is fixed.” and return again to the initial problem. I have also tried to use command prompt but I do not have administrative access.

Answer 1

Hi, good day! I'm John DeV a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

If performing a Reset this PC does not work, you may need to consider performing a Clean Installation of Windows 10.

Find another working computer then download the Media Creation tool (Click Download tool now). Use the tool to "Create installation media (USB flash drive at least 8GB in size) to install Windows 10". Instructions inside the link.

Note: Please make sure to uncheck the "Use the recommended options for this PC" box.

https://www.microsoft.com/en-us/software-downlo...

Please try checking the link below for more details.

https://www.tenforums.com/tutorials/2376-create...

If you want to retrieve your important files, Insert the USB Installation media into your computer. Please change the boot order in the Bios Settings. Boot your PC from the Installation Media you created.

Click Repair your computer > Troubleshoot > Command prompt

Type: notepad.exe

Press Enter

Click File, then Open

This will open a Mini-Explorer that you can use to find folders or individual files that need to backup, right click the files to Send to USB flash drive.

Kindly refer to the link below on How to Perform a Clean Installation of Windows 10.

https://www.tenforums.com/tutorials/1950-clean-...

Kindly let me know if this helps or if you have any further concerns by clicking the "Reply" button at the end of my response. I will appreciate it.

Kind regards,

John DeV

Independent Advisor

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