Battery level detection issue.

Question

I have an inspiron 3542 laptop with i3-4030u and intel hd graphics 4400. OS is windows 10 pro version 22h2. I am having battery level detection issues. This laptops battery has actually been repaired once and now it won't correctly detect battery level. Even at the moment of typing I have been running this laptop for almost half an hour and all this time battery level has been at 0 %. This is obviously not correct. Please help me fix this issue.

Answer 1

Open Device Manager (accessible by right clicking your Start Button)

Expand the Batteries section

For each device in that section:

Right click and choose Disable

Then right click and choose Enable

Close Device Manager

Then restart (not shut down) your laptop and check if the battery charge is being read correctly.

Answer 2

Glad to help!

Answer 3

i followed your instructions and now it has started charging i will let you know if it acts up again. It has done a couple of time in the past and usually draining the battery completely or resetting the adapter fixes it. This time the battery wasn't draining completely tho.

Answer 4

I did the diagnosis says everything passed. After a good 2 hours it started showing me low battery warnings but still hasn't shut down. I connected the adapter but this laptop can't determine its type, tried to reset the adapter a couple of times but didn't work. The CPU is still locked at 0.8 ghz. I really don't care about the battery just want it to operate at 1.9 ghz (its max clock).

Answer 5

Hi, I am Dave, I will help you with this.

Start your laptop and repeatedly press the F12 key on the Dell logo screen.

From the resulting menu, open the Diagnostics, and run a full diagnostics test.

Does that test find any problem with the battery, power adapter or hardware?