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Verification code

Anonymous
2024-07-02T18:09:07+00:00

Hello dear,

Have a good day.

I am facing an issue adding an alternative email. It asks me to log into my account using a code sent to my phone, and I entered the last 4 digits of my phone number as stored in your system, but I am not receiving any code.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2024-07-03T09:05:48+00:00

    Hello, Jomana Sawalmeh

    Welcome to the Microsoft Community!

    Thank you for your feedback. I read the information you provided. You mentioned that you are not able to receive the verification code on your phone.

    Don't worry, you can also try the following which might help you with your current issue.

    First of all, please make sure your phone has a good network signal, sometimes a bad signal can lead to not receiving the CAPTCHA. Also, there may be a delay in sending the CAPTCHA, be patient and wait for a few minutes and try again.

    You can also try to resend the code by clicking the "Resend Code" button.

    If your phone has spam blocking turned on, the verification code may be mistaken for spam, check your spam folder.

    If you still can't receive the verification code, you can also try using other verification methods such as email, which shouldn't be a problem.

    I hope this information has been helpful. If you have any questions, please let me know and I will be happy to help you further.

    Best regards

    Brian - Microsoft Community Support Specialist

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