critical process dead

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critical process dead

Anonymous

I have blue screen issue and get "critical process dead "error and my pic working fine after restart and after 15 to 20 mintues it will come again nothing work i do every thing which i found on internet ?

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Answer 1

Hi himesh nagar

Welcome to Microsoft Community.

According to your description, I understand that after you open the photo, it works fine, but after 15 to 20 minutes, it will blue screen with the error “Critical process is dead”, I understand how you feel very well!

“Critical Process Dead” is usually a system, driver or hardware problem. I'm going to give you some solutions that will hopefully solve your problem! If nothing you try solves your problem, please provide me with the blue screen log file so that I can locate the module or cause of the problem for you. I suggest you share it via a web link.

If you find no blue screen log file, please try the following steps:

Type “Control Panel” in the taskbar search box and enter. Adjust the view to “Large Icons”, select “System” > “Advanced System Settings” > “Advanced” > “Startup and Failure Recovery” > “Settings” > “Write debug information” > select “Small memory dump (256KB) ”, select the default path, OK and reboot the device.

When you get the blue screen again, please go to C:\Windows\Minidump to extract the dump log file.

Option 1: Please try to repair your system by command.

“Windows Logo Key” Open the search bar -> Enter ‘cmd’ in the search bar and open it with administrator privilege -> Please enter

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /RestoreHealth

SFC /Scannow

Please note: Please enter the next command after the previous command has been executed.

Option 2: Please remove all external devices while you are using the computer to see if the problem still exists. This is because sometimes the drivers or hardware of some external devices can also cause this problem.

Since there are too many factors that can cause this problem, if you have tried the above options and still have not solved your problem. Please attach a link to the blue screen log file in your reply, I will download it and analyze it to give you a more targeted solution!

I sincerely hope that the above solution will solve your problem. Please feel free to contact me if you encounter any problems!

We look forward to hearing back from you.

Best Regards

Arthur Sheng | Microsoft Community Support Specialist

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