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distorted audio

Anonymous
2024-07-06T21:34:42+00:00

i used to have a bluetooth adapter (ASUS 4.0 Bluetooth Adapter) that made it to where my sony headphones didnt have distorted audio at higher volumes. but with this new bluetooth adapter (TP Link 4.0 Bluetooth Adapter), there's distortion. ive tried following a couple of youtube videos without success. this is the PC I use if it's of any use to u: https://support.hp.com/us-en/document/c06693646. if u need any more info, lmk!

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2024-07-08T05:09:58+00:00

    Hi johnhill,

    Welcome to Microsoft Community.

    Based on the original description, the device seems to be experiencing issues related to the Bluetooth module.

    Such issues can often be related to compatibility conflicts or the version of the Bluetooth driver.

    While both support Bluetooth 4.0 at the protocol level, the quality of the internal materials or the circuit construction hardware itself may cause some unanticipated subtle electric field/current issues that can lead to macro-level audio experience problems.

    If possible, you could try performing a clean install of the Bluetooth drivers and testing some different versions (for example, so-called outdated) of the drivers.

    The content in this link described an example of performing a clean install of the driver.

    You may need to redirect several times on the support page of your HP product to find the corresponding older version of the driver.

    Sometimes, a generic type of driver may be provided for a device.

    Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

    After the driver "package" is removed from the device, the driver cannot be installed by scanning for hardware changes. Please be careful to back up the driver installation files in advance. | Disclaimer: Please back up all your important data before performing it. | | --- |

    If this problem is prevalent with different versions of drivers, unfortunately, the new adapter itself may have compatibility-level issues with the particular current HP device.

    If possible, you can try contacting a professional computer support store to assist you with more complex hardware cross-testing, or you may need to consider replacing it with new hardware.

    If I misunderstand your situation, feel free to correct me and share the information.

    Best Regards,

    Kyo.Y - MSFT | Microsoft Community Technical Support

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