Unknown random crashing

Question

My Razer laptop started experiencing crashing a few months ago.

When it crashes, the display freezes, and most of the time, Windows fails to generate a dump file. Eventually, I was able to get two dump files in the onedrive link: https://1drv.ms/f/s!Ahz_kpSFICdWg_QEp_h36YGqxpaGew?e=JmTg0U

The first one is the only crash dump file Windows generated when it crashed normally.

The second one comes from a driver verifier run I did today.

Debugging measures I tried:

1. Reinstall Windows - Windows operates normally for the first roughly 50 hours of uptime after reinstallation, then starts to crash sporadically
2. Driver Verifier - Got one dump file, failing driver: RzDev_0270.sys
3. Windows Memory Diagnostic Tool - Memory are all clear

UPDATE:

I did two more driver verifier runs with RzDev_0270.sys checked off and found two other malfunctioning drivers. I unintalled the two, and Windows stopped crashing at starup, but still crashes if RzDev_0270.sys is checked. Currently running driver verifier for the next 36 hours to test stability.

7.24 8PM UPDATE:

Crashed while verifier is on. Not even did verifier catch the crashing so no dump files were generated. Dang it.

Answer 1

Cool, verifier wud do that... DOesn't mean it fixed your regular bsod... If it doesn't generate, pls provide the events i asked as instructed in the link, it not generating indicates a potential os or drive issues tbh

Sure, it's on onedrive now. There are a lot of events about the NVIDIA LocalSystem Container service terminating unexpectedly. I'm thinking it's irrelevant but not sure.

I would add that the drivers causing bsod all seem related to hardware. Some are for monitoring cpu temperature and some for controlling cpu power.

Answer 2

Cool, verifier wud do that... DOesn't mean it fixed your regular bsod... If it doesn't generate, pls provide the events i asked as instructed in the link, it not generating indicates a potential os or drive issues tbh

Answer 3

Pls do not use driver verifier, especially when you select ALL you will obv crash lol... Run cmd as an admin then type verifier /reset, then restart pc... Let it work for awhile and if it bsod even without verifier

Collect them for me

For Windows 10:

- First, go to this location on your computer: C:\Windows\minidump. Then, copy all the files you find there and paste them on your desktop. After that, select all the copied files then choose "Send to" then click "Compressed (Zipped) Folder".

For Windows 11:

- First, go to this location on your computer: C:\Windows\minidump. Then, copy all the files you find there and paste them on your desktop. After that, select all the copied files then choose "Compressed to Zip File".

Finally, drag and drop that to here

**Note**: When I mean copy/paste i mean ctrl+c/ctrl+v

Or much better

- Run powershell as admin

- type Compress-Archive -Path "C:/Windows/minidump/*" -DestinationPath "$env:USERPROFILE/Desktop/minidump.zip"

- Press enter

- Go to your desktop (win+r -> type %userprofile%/desktop)

- Drag and drop the minidump.zip to this channel/thread

And

How to share event logs in case of a computer issue - Your Windows Guide

Put both of these in onedrive then share it here

Thanks for your reply. Like I said, Windows fails to generate crash dump files when it bsod without verifier, and I uploaded the only dump file it somehow managed to generate in my initial post. I tried ways to pinpoint the issue until I came across this verifier tool.

Anyway, Windows crashed again after I uninstalled the two drivers I mentioned, and it seems some other Razer driver called rzcommon is indeed broken. I eventually uninstalled all razer drivers using the Razer Driver Cleanup tool. Now verifier is running for 6 hours, and it haven't crashed yet, so I guess the problem is fixed.

For anyone facing the same issue with Razer products, try Razer Driver Cleanup tool.

Answer 4

Pls do not use driver verifier, especially when you select ALL you will obv crash lol... Run cmd as an admin then type verifier /reset, then restart pc... Let it work for awhile and if it bsod even without verifier

Collect them for me

For Windows 10:

- First, go to this location on your computer: C:\Windows\minidump. Then, copy all the files you find there and paste them on your desktop. After that, select all the copied files then choose "Send to" then click "Compressed (Zipped) Folder".

For Windows 11:

- First, go to this location on your computer: C:\Windows\minidump. Then, copy all the files you find there and paste them on your desktop. After that, select all the copied files then choose "Compressed to Zip File".

Finally, drag and drop that to here

**Note**: When I mean copy/paste i mean ctrl+c/ctrl+v

Or much better

- Run powershell as admin

- type Compress-Archive -Path "C:/Windows/minidump/*" -DestinationPath "$env:USERPROFILE/Desktop/minidump.zip"

- Press enter

- Go to your desktop (win+r -> type %userprofile%/desktop)

- Drag and drop the minidump.zip to this channel/thread

And

How to share event logs in case of a computer issue - Your Windows Guide

Put both of these in onedrive then share it here