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Microsoft update rendering older devices useless

Anonymous
2024-07-15T12:38:40+00:00

The most recent Microsoft update apparently causes the drivers of older devices not to be certified anymore. As soon as I installed the update, my older HP printer was no longer recognized. After extensive and unsuccessful troubleshooting, I called HP support and learned that the most recent Microsoft update was the likely culprit. I uninstalled the updated and all works well again. My question is this: has Microsoft addressed this? Is a new update in the works that will certify the drivers of older devices? Obviously one cannot refuse updates indefinitely. Thanks!

Windows for home | Windows 10 | Devices and drivers

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  1. Neil D 33,495 Reputation points Volunteer Moderator
    2024-07-15T13:06:45+00:00

    We don't work for Microsoft and are users like you, this is a community forum.

    The device drivers come from the manufacturers so if they don't keep up their certification and continue support for their old hardware then I would think that is their fault.

    You can post in the Feedback Hub in windows to pass on the info to the Microsoft dev team but I doubt you will get a direct answer. They will need to know the full detail about the hardware.

    The likes of HP are fully aware of changes Microsoft make, months possibly a year in advance of the changes hitting the public release.

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