Share via

Can not login to Microsoft account

Dan Tsai 1 Reputation point
2021-05-19T06:56:26.553+00:00

Hello,
I am the system administrator of the company, I cannot log in to my Microsoft account (cannot get the authentication code) because I mistakenly deleted my account on Microsoft Authentication and cannot reply. What should I do?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,150 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
20,645 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. JamesTran-MSFT 36,541 Reputation points Microsoft Employee
    2021-05-20T21:25:03.48+00:00

    @Dan Tsai
    Thank you for your post!

    Prior to accidentally deleting your account from the MS Authenticator app, if you backed up your account credentials you can easily Recover your account. If you'd like to go back to using your password for login:

    For personal accounts, select the Use a password instead link during sign in. Your most recent choice is remembered and offered by default the next time you sign in. If you ever want to go back to using phone sign-in, select the Use an app instead link during sign in.

    For work or school accounts, you must either unregister the device from the Settings page of the Microsoft Authenticator app, or disable the device from the Devices & activity area of your profile. For more information about disabling your device from your profile, see Update your profile and account info from the My Apps portal.

    If you have any other questions, please let me know.
    Thank you for your time and patience throughout this issue.

    ----------

    Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.