Random BSODs on idle - HYPERVISOR_ERROR

Question

Hello,

For a while, I've been randomly getting BSOD on a daily basis when the device is idle without doing any tasks.

It's always HYPERVISOR_ERROR but causing drivers are amdppm.sys or ntkrnlmp.exe.

I updated the chipset drivers but had no luck.

These are the latest minidump files: https://1drv.ms/u/s!Ai89g7PlqeGWgbs-g44vM4lRotTumQ

Answer 1

Hi,

Looks like a Memory test is required.

I suggest you running a memory test for at least 8 passes, preferably overnight.

https://www.tenforums.com/tutorials/14201-memte...

When the test completes post back the Image(You can use your phone's camera).

Content on the above blog is written by a Windows MVP so it is safe. However, do watch out for the ads.

Answer 2

Hi,

I have enabled driver verifier then rebooted to be in BSOD loop, I had to make a windows usb so I can run regedit and delete registry values to disable verifier.

here's the last minidump file: https://1drv.ms/u/s!Ai89g7PlqeGWgbtDe7wf_cMJhIphdg

EDIT: I got 2 more BSODs since I posted this. https://1drv.ms/u/s!Ai89g7PlqeGWgbtEeojeWi-Filbzhg

Answer 3

Thank you.

No drivers were named this time.

The next step,

Let us try finding any misbehaving driver

Enable Driver Verifier:

http://answers.microsoft.com/en-us/windows/wiki...

(Must create a Restore point before)

Upload the newer dumps when you get Driver_Verifier_detected_voilation.

Please note that the system might crash before you reach the desktop-if it does please let us know so that we can guide you to disable Verifier.

Answer 4

Hi,
I'm Sumit, here to answer your query at the Microsoft Community.

It is related to Realtek Ethernet driver.

*** WARNING: Unable to verify timestamp for rt640x64.sys
rt640x64+0x28d4e

Download the latest driver from the manufacturer before.

Remove the driver completely:
https://answers.microsoft.com/en-us/windows/for...

Open the Device Manager: Press the Windows key + X and select Device Manager from the menu.

Find the Device: Double-click the category with the device driver you wish to remove.

Uninstall the Device: Right-click on the device and choose “Uninstall device” from the context menu.

Confirm Uninstallation: If you wish to remove the driver package in addition to uninstalling the device, select the “Delete the driver software for this device” option2. Then click "Uninstall".

Reboot Your Computer: After the uninstallation is complete, reboot your computer as soon as possible

Hope that helps, and rely on us for any further inquiries. All the best.

Hi,

I did uninstall the driver, and reinstalled the latest one.

right after installing I got another BSOD.

here's the minidump file: https://1drv.ms/u/s!Ai89g7PlqeGWgbs_9-wa0JnQ5dm-Ng

Answer 5

Hi,

I'm Sumit, here to answer your query at the Microsoft Community.

It is related to Realtek Ethernet driver.

*** WARNING: Unable to verify timestamp for rt640x64.sys

rt640x64+0x28d4e

Download the latest driver from the manufacturer before.

Remove the driver completely:

https://answers.microsoft.com/en-us/windows/for...

Open the Device Manager: Press the Windows key + X and select Device Manager from the menu.

Find the Device: Double-click the category with the device driver you wish to remove.

Uninstall the Device: Right-click on the device and choose “Uninstall device” from the context menu.

Confirm Uninstallation: If you wish to remove the driver package in addition to uninstalling the device, select the “Delete the driver software for this device” option2. Then click "Uninstall".

Reboot Your Computer: After the uninstallation is complete, reboot your computer as soon as possible

Hope that helps, and rely on us for any further inquiries. All the best.